I recently delivered a social media ROI workshop for the University of Central Florida Nicholson School of communication. The workshop covered the basics of developing a social media strategy, determining social media goals and objectives and how to measure return on investment.
Below is the deck I used. You can also view it on slideshare here-> Social Media ROI Workshop
- Know the difference between social media and social business. They are not the same.
- Stop dancing around and start dancing with ROI. Don't be afraid of achieving and measuring results!
- Set goals, objectives and a detailed plan to get there.
- Know what you want to measure before you waste time analyzing and selecting tools and technology.
- Select tools based upon the Key Performance Indicators (KPIs) you want to measure.
- KPIs help measure desired business transformation.
- Business goals and objectives define where you are going and why.
- Know what social business shifts you want to make in your business and why.
- Know your audience. Know what they need and want.
- Align your social media efforts to the business goals and objectives where social can have the most positive impact.
- The top two reasons people fail at ever seeing results with social media is they are 1) Unprepared and 2) Impatient.
- Tap into the power of community. Partner and leverage other people's content and other people's community. It's about the OPC baby!
- Earn and ignite loyal brand advocates and influencers to help you amplify and validate your message.
- Empower internal employees to be your greatest brand evangelists and positive voice in the social ecosystem.
- Humanize your brand and business. Throw out the old ways of doing business and embrace new media, technologies and processes.
- Most marketing leaders are focusing on the wrong things such as influence scores and vanity metrics versus aligning social to business goals and needs of audience.
- Without strategy you will likely never achieve a positive ROI. Take time to slow down to speed up.
- Focus on outcomes. It's not what technology can do for you but what you can do with the technology.
- Familiarize yourself with Geoffrey Moore's Technology Adoption lifecycle. Knowing where you are in lifecycle of adoption of social technologies will help tremendously in gaining support from key executives and stakeholders.
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- Blog Post: Brand Humanization: Focus on Human Beings, Not Social Media Tools
- Blog Post: Quit Trying to DO Social Media, Focus On Business Results
- Blog Post: 10 Things You Must Know About Your Audience (includes tutorial video)
- Blog Post: Social Brand Humanization: Authenticity vs Transparency
- Blog Post: 22 Tips to Humanize Your Brand Using Twitter
- Blog Post: Talk Human to Me: 20 Tips to Humanize Your Brand
- Blog Post: Building, Growing & Sustaining Communities
- Blog Post: 9 Tips to Stomp Random Acts of Marketing (RAMs)
- Blog Post: 13 Characteristics of Human Brands
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